Greenleaf, R. K., Spears, L. C., & Stephen, R. (2002). Servant leadership: A journey into the nature of legitimate power and greatness 25th anniversary edition. Indianapolis, IN: The Robert K. Greenleaf Center.
Sometimes communicating effectively means saying nothing at all. According to Greenleaf, Spears, & Stephen (2002), “The best test of whether we are communicating well is to ask ourselves first: Are we really listening? Are we listening to the one with whom we want to communicate?”
Silence is not necessary a bad thing, rather it is a good thing. While some find silence as uncomfortable, a calm style of discourse includes silence. According to Greenleaf et al., (2002) we should ask ourselves “In saying what I have in mind will I really improve on the silence?” It may come as no surprise that many efforts to communicate are ineffective by saying too much.